Effective Date: January 2026

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Healthier Her Women & Teen Clinic, PLLC (“Healthier Her,” “we,” “our,” or “us”) is committed to transparency regarding appointment scheduling, cancellations, and payments. This Refund & Cancellation Policy explains when refunds are available and outlines patient responsibilities.

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General Refund Policy

Due to the nature of medical and clinical services:

• Medical and clinical services are non-refundable once rendered

• This includes telehealth visits, in-person visits, consultations, evaluations, and provider time

• Charges apply regardless of outcome, diagnosis, or treatment plan

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By booking services with Healthier Her, you acknowledge and agree to this policy.

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Appointment Cancellations & Rescheduling

Patients must cancel or reschedule appointments at least 24 hours in advance of the scheduled appointment time.

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Late Cancellations & No-Shows

• Appointments canceled with less than 24 hours’ notice may result in a cancellation or no-show fee

• Failure to attend a scheduled appointment without notice may also result in a fee

• Repeated no-shows may impact future booking eligibility

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Cancellation and rescheduling requests must be made through the designated booking system or by contacting support.

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Refunds for Prepaid Services

• Payments made for future appointments may be refunded only if the appointment is canceled within the required cancellation window

• Any refunds issued are processed back to the original payment method

• Refund processing times may vary depending on the payment processor

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Laboratory Fees

Some Healthier Her services include laboratory testing, while others may require additional or optional labs.

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Please note:

• Labs included in a visit are part of the service fee

• Any additional or optional labs are reviewed with the patient prior to ordering

• Fees charged by third-party laboratories are non-refundable

• Lab billing, processing, and refund policies are governed by the laboratory provider, not Healthier Her

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Payment Disputes & Chargebacks

If you have a billing concern or believe a charge was made in error, please contact us before initiating a chargeback.

Unauthorized chargebacks may:

• Delay resolution

• Result in account restrictions

• Be disputed with documentation of services rendered

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Currency

All services are billed and processed in U.S. Dollars (USD).

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Service Delivery Clarification

Healthier Her delivers services through:

• Secure, HIPAA-compliant telehealth platforms

• In-person visits when applicable and permitted

• Secure patient portals or encrypted email for forms, results, and care instructions

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No physical products are shipped directly by the clinic.

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Policy Updates

Healthier Her reserves the right to update this Refund & Cancellation Policy at any time. Updates will be posted on this page with a revised effective date.

Continued use of services indicates acceptance of the updated policy.

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Contact Information

For questions regarding refunds, cancellations, or billing:

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Healthier Her Women & Teen Clinic, PLLC
📍 1801 N Hampton Rd, Ste 425 #1126
DeSoto, TX 75115
United States

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📧 supportstaff@healthierher.co
🌐 https://www.healthierher.co